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This year we are bringing in a new feature to enhance the experience of Solicitors, Medical Experts and Claimants, giving them online access to real-time data relating to their cases. This increased transparency will strengthen their trust in us and enable us to build long-lasting relationships with our clients.

Touchpoint Example

Some of the key features include:

Solicitors
  • View their up to date financial statement
  • View details on their Clients' upcoming medical appointments
Medical Experts
  • View details on their upcoming appointments, based on information from Proclaim/Core
  • View their up to date financial statement
  • Review their previous reports
  • Use real-time reporting to analyse their own SLAs and quality control
Claimants
  • View details of their appointment
  • Follow a link to Google maps to show them where their appointment is
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