At Connexus Medical Appointments, our aim is to get things right. We recognise that sometimes mistakes can happen, and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the services we offer in the future.
We will always aim to:
Complaints, Connexus Medical Appointments Ltd, 850 Ibis Court, Centre Park, Warrington, Cheshire, WA1 1RU
Calling our team anytime between Mon-Fri 8am -5pm
We will aim to resolve your complaint as soon as possible and will acknowledge receipt of your complaint telling you when we hope to reach a decision.
Once our investigation has been completed, we will then write to you with our complaint decision, it will either be to:
Included within our final response will be details of how to escalate your complaint to the appropriate alternative dispute resolution organisation should you remain dissatisfied. This can be: